Return Policy
At Ali Stores, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely happy with your product, we offer a return policy under the following conditions:
1. Eligibility for Returns:
- Items can be returned within 7 days of receipt, provided they are in their original condition, unused, and in their original packaging.
- Returns are also accepted in the case of a manufacturing defect or if the product is within its warranty period for defects covered by the warranty (not an operational warranty). Products must be returned with proof of purchase, such as an order confirmation or receipt.
2. Non-Returnable Items:
- Certain items cannot be returned, including:
- Products that have been used or show signs of wear and tear.
- Customized or special order items.
- Clearance or sale items (unless defective).
3. Defective or Damaged Products:
- If you receive a defective or damaged product, please contact us within 7 days of receiving your order.
- We may request photos of the damaged or defective item to facilitate the return process.
- Once the product is verified as defective, we will arrange for a replacement, repair, or a full refund, including shipping costs.
4. Return Process:
- To initiate a return, please contact us at [Your Email] or call [Your Phone Number] with your order details.
- Once your return is approved, you will be provided with return instructions.
- The customer is responsible for return shipping costs unless the product is defective or the return is due to our error.
5. Refunds:
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- If approved, a refund will be processed to the original payment method within 7-10 business days.
- Shipping fees (if applicable) are non-refundable unless the return is due to a product defect or error on our part.
6. Exchanges:
- If you would like to exchange your product for a different item, please contact us to arrange the exchange. Exchanges are subject to product availability.
- The returned item must meet the same conditions as outlined in the return policy.
7. Contact Us:
- If you have any questions about our return policy or need assistance with a return, feel free to reach out to us at:
Email: alistore@gmail.com
Phone: 32190490
